F.A.Q.

To schedule an appointment, you can contact us via WhatsApp at the following link: (WhatsApp link) or call us at +52 322 135 6178. You can also send us an email at (new Be Well Center email). It would be helpful for us to know which days and times work for you for your appointments, so we can provide availability options when you contact us.

All the psychologists on our team are excellent choices. When you contact us to schedule your appointment, please briefly share your reason for seeking therapy so we can determine the best match for you. Also, let us know your preferred days and times for your sessions, and we’ll check the availability of each of our psychologists.
If you prefer your therapy sessions to be conducted in English, please mention that so we can accommodate your request.

We adapt to your needs! During the first session, you and your therapist will define the necessary frequency for your appointments, as well as your availability. Initially, we recommend sessions ideally every week or every 15 days. As you progress in your process, sessions can be spaced out to every 15 days, three weeks, or once a month.

For online sessions we regularly use Google Meet, you won’t need to download an app or anything. If you prefer other options you can discuss them with your therapist.

We don’t have the authority to prescribe medication. If you need to be assessed by a psychiatrist, your therapist will inform you and may recommend you to professionals we trust and collaborate with for psychiatric treatment support

The day before your appointment, you will receive a message or call to confirm your attendance. It is very important that you confirm your attendance before 6 pm (GMT-6) Mexico City time. If you do not confirm your attendance, your slot may be given to someone on the waiting list.
If you confirm your attendance but cancel on the same day of your appointment, intend to reschedule for another time on the same day, or simply do not attend, you will be charged 100% of the total cost of your appointment